Tuesday, September 12, 2017 - 10:37 PM
DEAR all West Perth Football Club Members, you are invited to participate in this project, which is being conducted as part of the requirements of a unit at Edith Cowan University.
The purpose of the project is:
To gain an understanding from members of their current attitudes and customer satisfaction levels towards their membership, club merchandise and match day experience. This data will be used to improve the elements of the club covered in the survey. Suggestions for improvements, made by members, will be considered for future seasons.
Please click here to find the questionnaire with the completion date being Friday September 22: https://ecuau.qualtrics.com/jfe/form/SV_8nRYaK6gKWOcplr
Details about the unit are given below:
SPM3221 Sport Business Planning
Unit Coordinator/Lecturer: Dr Ruth Sibson/Mr Rick Smith
School of Business and Law
Phone: 6304 5600
You were selected as a potential participant:
Because you are currently a member of the West Perth FC. Potential participants will be selected from the WPFC membership database. 
If you choose to participate in this project you will be asked to:
Complete an anonymous questionnaire which will take approximately two minutes to complete
As noted above, this is an anonymous questionnaire. Please ensure that you do not write your name, or any other comments that will make you identifiable, on the attached questionnaire. 
The information will be used to complete the requirements for the unit noted above, and only the student(s) and the unit coordinator will have access to the information. At the completion of this unit, all data will be destroyed.   
Participation in this project is voluntary. If you choose to participate, you are free to withdraw from further participation at any time without giving a reason and with no negative consequences. There are no risks associated with this research to participants. By completing the questionnaire you are consenting to take part in this research. As such you should read this information letter carefully as it explains fully the intention of this project.
If you have any questions or require any further information about the research project, please contact: 
Unit Coordinator: 
Dr Ruth Sibson
School of Business
Faculty of Business and Law
Phone: 6304 5600
Student researcher:
Rachel Rainford
Phone: 0451100098
The Unit Coordinator is responsible for the ethical conduct of this project.  However, if you have any concerns or complaints about the project and wish to talk to an independent person, you may contact:
Research Ethics Officer
Phone: (08) 6304 2170